PLACING AN ORDER

WHAT HAPPENS AFTER I PLACE AN ORDER?

As soon as you place your order, our lovely warehouse team in Bali Indonesia will begin processing it. They’ll carefully wrap your items in our signature sustainable cotton bag and cotton string – perfect for keeping and storing your small essentials.

Your parcel will then shipped via DHL. Occasionally, your order may be dispatched from our Melbourne based team via Australia Post.

I DIDN’T RECEIVE AN ORDER CONFIRMATION EMAIL - WHERE CAN I FIND IT?

After placing your order, you’ll receive a confirmation email sent to the address you provided. If it hasn’t landed in your inbox within a few minutes, be sure to check your junk or spam folder—sometimes it sneaks in there!

If you still can’t find it, just send us a message at hello@meandlia.com and our Customer Care team will be happy to help.

HOW CAN I CANCEL OR EDIT THE SHIPPING ADDRESS ON MY ORDER?

If you need to cancel your order or update your shipping address, please email our Customer Care team at hello@meandlia.com as soon as possible—ideally between Monday and Friday, before 4pm (AEST).

We’ll do our very best to catch it in time, but once our warehouse team has started packing, changes may no longer be possible.

WHAT DO I NEED TO KNOW ABOUT PRE-ORDERING?

Pre-ordering is your best bet! For select items, you’ll have the chance to secure your pieces before they officially hit the shelves (or sell out again).

Just send us an email at hello@meandlia.com and our Customer Care team will help you place your pre-order.

THE ORDER IS A GIFT, CAN THE RECEIPT NOT BE INCLUDED?

No need to worry—your order won’t include any payment receipts.

We believe every Me + Lia parcel is a little gift, whether you're treating someone else or indulging yourself.

DO YOU OFFER A WELCOME DISCOUNT?

Yes, absolutely! Join our Cozy Club by signing up with your email on our website (just scroll to the bottom right of the page).

As a little welcome treat, you’ll receive 15% off your first order—perfect for trying something new from our latest collections. *

*Offer valid on full-price items only.

SIZING

WHERE CAN I TRY ON A PAIR OF ME+LIA?

If you’re in Bali, feel free to visit our Seminyak – Bali studio or stop by one of our lovely stockists—just head to our website to see a list of locations near you.

You can also refer to the sizing guide available on each product page.

Still unsure? Just reach out to our Customer Care team at hello@meandlia.com.

DO YOUR SIZES FIT SMALLER OR LARGER?

Me + Lia pieces generally run true to size, but if you’re between sizes or prefer a looser fit, we suggest sizing up for added comfort.

DELIVERY

WHAT ARE MY DELIVERY OPTIONS IN AUSTRALIA?

We ship worldwide from our warehouse in Bali, Indonesia or from Melbourne, Australia.

Your order will be dispatched within 48 hours of receiving payment.

Product availability is not guaranteed—if an item is unavailable, we’ll notify you via email.

HOW LONG WILL MY ORDER TAKE TO ARRIVE OUTSIDE OF AUSTRALIA?

International orders typically take between 5–8 working days to arrive.

THE TRACKING ON MY ORDER SHOWS THAT IT HAS BEEN DELIVERED BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?

First, check with your local post office—they sometimes hold parcels there.

If it’s still missing, contact our Customer Care team at hello@meandlia.com.

CAN I GET FREE DELIVERY ON MY ORDER?

Yes! Orders over $150 typically qualify for free shipping. See our shipping page for details.

RETURNS/EXCHANGES & REFUNDS

WHAT IS THE RETURNS PERIOD FOR MY ORDER?

You have 14 days to return or exchange full-priced items, and 7 days for sale items.

HOW LONG DOES IT TAKE FOR MY EXCHANGE OR REFUND TO BE PROCESSED?

After receiving your return, our team processes it within 2–3 business days after a quick quality check.

I AM OUTSIDE THE RETURNS PERIOD, WHAT DO I DO? CAN I RECEIVE A CREDIT NOTE?

We may be able to offer a credit note. Contact Customer Care with your order details.

ORDER/PRODUCT ISSUES

DO ME+LIA’S ITEMS SHRINK?

Some minimal shrinkage (0.5–1cm) may occur. A quick iron press usually restores shape.

I HAVE RECEIVED INCORRECT ITEMS IN MY ORDER, WHAT SHALL I DO?

Send us your order number and a photo of the incorrect item to our Customer Care team. We’ll fix it right away.

I MADE A PURCHASE FROM ONE OF YOUR STOCKISTS AND IT HAS NOW DEVELOPED A FAULT. CAN I GET A REFUND OR A REPLACEMENT?

Please contact the store where you made the purchase. Stockist policies apply to their own sales.

OTHER

HOW DO I CARE FOR MY ME+LIA ITEM?

Machine wash in cold or 30°C water with similar colours. Light ironing recommended. Be gentle when unbuttoning.